Terms of Service

Last updated: 19 July 2026

These terms are the agreement between you (“you,” “Customer”) and AnchorMind (“we,” “us”) for the AnchorMind service, including the AI phone assistant Val. By signing up you agree to them.

1. What the service is

AnchorMind gives your business an AI assistant that answers your phone, takes the caller’s details, and books jobs on your calendar. Depending on your plan it may also route urgent calls to you, answer web chat, and send texts once carrier registration is complete. We provide you a phone number for Val to answer.

2. Plans and billing

• Plans are billed monthly or annually in advance. Prices are shown at signup.
• Free or discounted early-access pricing applies only for the period we state, and we will give you at least 30 days’ notice by email before any charge begins.
• Unlimited calls, fair use. Val answers as many calls as your shop gets. Normal use means up to 1,500 answered call-minutes in a month — far more than a typical shop uses. If your shop goes above that, AnchorMind will contact you first to talk about the right plan. Nothing about your plan or your price changes without that conversation, and Val keeps answering in the meantime.
• Phone numbers, carrier fees and messaging fees may be passed through and shown separately.
• Taxes are your responsibility where applicable.

3. Cancelling

You can cancel any time, and the cancellation takes effect at the end of your current billing period. There is no contract and no cancellation fee. Annual plans are refundable on a pro-rata basis for the unused whole months remaining, except where the guarantee in section 4 applies.

4. The guarantee

If, within your first 60 days, Val has not booked at least 5 calls on your schedule, you may request a full refund of what you have paid. There is no setup fee, no contract, and you can cancel any time. To qualify you must have forwarded your business line to Val for the whole period and kept your calendar availability current, so that she actually had the chance to book. Request it by email within 14 days of the 60-day period ending.

5. Your phone number

• The number we provide is for your business and we will not reassign it while your account is active.
• You keep your existing business number. Val works by you forwarding your line to her.
• If you cancel, you may request to port the number we provided to another carrier, subject to carrier rules and any outstanding balance. If you do not port it within 30 days of cancellation we may release it.

6. What you are responsible for

• Accurate information. Your legal business name, EIN and address must be correct. Carrier registrations fail or are revoked when they are not.
• Identity verification. US carriers require the business owner to verify their identity before a number can be issued. We cannot do this for you and cannot skip it.
• Call recording and disclosure. Val may record and transcribe calls. Some states require all parties to consent to recording, and some jurisdictions require disclosing that a caller is speaking with an automated system. You are responsible for complying with the laws that apply to you and your callers, and for configuring Val’s greeting and recording setting accordingly.
• Lawful use. No unsolicited or illegal calls or texts, nothing that violates carrier rules or the TCPA, and nothing that infringes anyone’s rights.
• Your account. Keep your login secure and tell us promptly if it is compromised.

7. What we are responsible for

We will provide the service with reasonable skill and care, and try to keep it available. We do not promise it will be uninterrupted or error free. Phone networks, carriers and AI systems fail sometimes. Val is an assistant, not a guarantee that no call is ever missed, and not a substitute for emergency services.

Val is software. She can misunderstand a caller, mishear an address, or book a time incorrectly. You are responsible for reviewing the jobs she books.

8. Emergencies

AnchorMind is not an emergency service and cannot call 911. Val is instructed to tell callers reporting a gas smell to leave the building and call their gas company. You must not present Val to your customers as an emergency line.

9. Third-party services

The service runs on third-party platforms including Twilio (phone service), LiveKit, Deepgram and xAI (the voice assistant), Fly.io (hosting), Resend (email) and Stripe (payments). Their outages, changes or policies may affect the service. We are not liable for their acts or omissions, and your use of the service is also subject to their acceptable-use rules.

10. Your data

You own your business data and your caller data. We process it to run the service, as described in our Privacy Policy. You can request an export or deletion at any time.

11. Suspension

We may suspend an account for non-payment, for unlawful use, or where a carrier or vendor requires it. Where we reasonably can, we will warn you first.

12. Disclaimers and limits

To the fullest extent permitted by law, the service is provided “as is,” without warranties of any kind. We are not liable for indirect, incidental or consequential damages, or for lost profits or lost business. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose. Nothing here limits liability that cannot lawfully be limited.

12a. SMS / Text Message Program Terms

Program name: AnchorMind Appointment Notifications. Businesses using AnchorMind ("Val") may send SMS messages to their customers: appointment confirmations, appointment reminders, and follow-up messages after a missed or incomplete call.

How consent is collected: consent is collected verbally, on a recorded phone call, when a caller books a service appointment with a participating business. Val asks, in words to the effect of: “Would you like a text confirmation of your appointment to this number?” Messages are sent only if the caller agrees. Callers who reach a participating business but do not complete a booking may receive a single follow-up message to the number they called from, based on their inbound call. Consent records (the recorded call) are retained.

Message frequency varies by appointment activity; typically 1–3 messages per booking. Message and data rates may apply.

Opt out at any time by replying STOP to any message. Reply HELP for help. Opt-outs are honored immediately. You can also call the business you booked with.

Carriers are not liable for delayed or undelivered messages. Mobile numbers and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes; see our Privacy Policy.

13. Changes to these terms

We may update these terms. Material changes will be emailed to you at least 30 days before they take effect. Continuing to use the service after that means you accept them.

14. Governing law

These terms are governed by the laws of the State of Oklahoma, United States, without regard to its conflict of law rules, and the courts located there will have exclusive jurisdiction.

15. Contact

hello@getanchormind.com

AnchorMind LLC
15205 Horton St
Overland Park, KS 66223